I would have to say toward end of the night, I fight had broke out.

So we all headed to Raindrops Night Club which is part of the casino… I knew I had to drive so I did not drink. We all order drinks after the first around the waitress came by and picked up the drink and we tried to order a second around but she said she is only allowed to service only one alcohol drink. All the tickets were sold out so we ended up just hanging out at the sports bar. REMEMBER ONE THING “if it wasn’t for the customer, you would have a job”.Īnyway to move on with my story, I came with fifteen friends of mine to Spirit Mountain Casino to attend a concert. I’ve been noticing a lot of companies are putting their employee in training in how to provide EXCELLENT CUSTOMER SERVICE and also going above and beyond for the customer. That’s okay! As you can see with the economy the way it is, people are spending their money a lot wiser where they are getting the biggest bang for their buck and for the company that sells “service” the people re-evaluating the customer service, basically how the company is treating the customer and how the customer is being value by the company. I’ve learned in this day and age “CUSTOMER SERVICE” is “EVERYTHING,” you may or may not agree with me. I would like to share an incident that happen on Sunday at Sprit Mountain Casino in their new club that just open on Saturday calls Raindrops Night Club.

Maybe some day they will get attuned to customer service, but they have a long way to go. The fact that employees of that caliber are tolerated and not on unemployment disgraces the establishment. A customer took a cup of coffee from the wrong dispenser or something and was rudely and at length shouted at rudely and loudly and at length being told that she had ruined something or other. Just before we left we witnessed a tantrum by the lady who tends the coffee in the casino. At 8 o'clock somebody cranked up an electric drill or saw that was so loud it actually shook part of the wall. The real capper was that we had traveled all day and decided to sleep in. The server had to be reminded to bring one out of four glasses of water. The 'stuffed potato' was mashed potatoes with something that couldn't be tasted stirred in. At a table of four there was one mistaken order, and an order that was so cold it had to be returned. We ate at the Cedar Plank which was a serious mistake.

Our room was spacious and comfortable with nice amenities. We were greeted by a super courteous doorman/temp checker.

Spirit mountain casino breakfast